The banking sector has witnessed an immense transformation over the years and many traditional banking models are being disrupted by evolving customer expectations. Research says nearly 80 million Americans will be using digital banking services by 2028- which is almost a quarter of the entire population. This growth in digital banking services has transformed what […]

With the increasing number of price-conscious shoppers, discounts, incentives, and loyalty programs are gaining huge popularity. Technological advances allow businesses to adapt and evolve their loyalty programs quickly. Artificial Intelligence, evolving customer demands, and changing business models show the increasing importance of loyalty programs to enhance personalization and deliver exceptional partner experiences. Get Started In […]

BFSI is turning out to be a highly competitive space. Every bank, insurance company, and financial services firm is fighting for their slice of the market. The product or service offering alone doesn’t cut it anymore—it’s about getting your sales team motivated and aligned with the bank’s overall strategy. So, how do we do it? […]

The high-stakes ecommerce sector is recording competition growing fiercer and customer acquisition costs (CAC) soaring. Amid that classic chaos, a customer retention program isn’t just another business strategy but life support for the businesses that are finding it hard to cut costs and survive in a cluttered market.   Get Started The digital landscape of 2025 […]

Artificial Intelligence is taking the world by storm, transforming how businesses across various industry verticals work. Over the years, AI technological advances like chatbots, translation tools, etc., have helped organizations achieve higher levels of personalization to boost efficiency and build stronger customer bonds. Many brands like Starbucks use AI analytics to customize rewards programs and […]

Meeting the expectations of modern customers is becoming a challenging task for brands across various industry verticals. Whether you are a small coffee shop owner or the biggest retail brand with multiple stores, gaining customer loyalty is a must for all. Over the years, reward programs have evolved tremendously with new technologies unlocking new opportunities […]

Consumer behavior is rapidly changing, particularly in the UAE, which is now an ideal location for innovation given the presence of a digital-first mindset and the burgeoning retail sector. Consumers spend a lot more time online, shopping in more ways than one. Brands, therefore, must think anew about engagement and retention with their customers.   Get […]

Customer loyalty today isn’t what it used to be. Back then, a rewards card or a “buy 10, get 1 free” punch card could do the trick. But now, people want more. They’re looking for connections, not just transactions. And brands that get this are the ones customers stick with. AI-powered loyalty software is stepping […]

Many healthcare organizations often struggle to build and maintain stronger bonds with donors as most new donors don’t return to give again. Donor retention is becoming a big challenge for non-profits and organizations striving for sustainability. Research by the FEP report even states that donor retention continues to decrease by 3% during the first quarter […]

You’ve probably heard the word “loyalty” tossed around a thousand times. Every business striving to become a brand says they want loyal customers, but how many are nailing it? Customer loyalty is much more than just handing out discounts. Reward programs for businesses aren’t about “earn points, get rewards” anymore. It’s 2025, and the rules […]